What Should After-Sales Support Look Like When Someone Sells You a Pet?

Written by Sal Salafia, Certified Avian Specialist, Founder of Exotic Pet Birds Inc.

When I embarked on running a company that would raise and sell live animals, I knew that one thing was going to be extremely important to me; the people that got my babies were going to get the support they needed. I quickly learned that this meant I was going to have to be available later than store operating hours at time. Fortunately, with technology, we are able to monitor and stay connected with our clients when true emergencies happen.

I have found that over the years several times a year that clients need reliable advice on what to do before being able to reach a veterinarian. Often times these occurrences for advice happen outside of the regular business hours. Having an experienced friend that can give you support to ease your mind and help your bird make it to the veterinarian appointment is the key. Though we don’t give medical advice here we do know how to help provide supportive care until a veterinarian can be reached.

This evening a long time client reached out about a concern and it sparked my interest to share that we do this. I thought to myself, how many store owners are floating on their messenger looking for concerns this late at night and responding to ensure their clients are supported?

You may have heard us mention we are your partners in Aviculture. This is a prime example of that, we don’t want to have you surfing the internet looking for support if we can easily help you. That is part of our commitment to the animals we have raised and to you for committing to take these animals home. We provide an “after-sales” support here like no other! We proudly share the example that happened this evening and will tell you that this is one of many, many stories just like it that have happened over the years.

Is support after the sale the reason you picked an EPBI bird?